Frequently Asked Questions

Frequently Asked Water Damage Questions and Answers

At ABS Restoration Services, Inc. we are proud of the reputation we have for delivering outstanding, individualized water damage restoration to our Little Rock, AR clients. Our goal is to eradicate flood water damage from your property as quickly as possible. We also want to remain transparent, so we’ve compiled a series of questions and answers, which should give you a clearer picture of what to expect from us when you contact our office.

Yes, but typically they will want you to call a water damage cleanup company first to get things rolling. If you have water intrusion in your home, basement, or office, call us 24/7 at and we will get rolling to your location urgently and begin to stabilize the environment.
Every situation is different. Most dry-outs take between 3-5 days. We will evaluate your situation and calculate the proper equipment to properly dry your environment.

Our first step is to remove all the non-bound water and then set up drying equipment. We will also take several moisture measurements and environmental readings. Then, each day thereafter, we will come back and check readings to ensure progress is being made. We also may move around equipment to help the drying process as it progresses.
In some situations, it is important to remove affected parts of the walls due to sanitary conditions (like an overflowed toilet or sewer backup) but usually, we don’t have to remove the walls. When we do have to, we only remove the portion that is affected. We can typically dry out sheetrock and other material using specialized equipment without having to make cuts. Our goal is to be minimally invasive as possible.
The Institute of Inspection Cleaning and Restoration Certification (IICRC) closely monitors the standards ABS Restoration Services, Inc.. follows when performing a cleanup or water restoration project. One of the reasons you can trust us is that we follow the IICRC’s stipulation that experienced and trained professionals deliver all restoration projects. We understand the IICRC’s standards and work hard to apply them in each case.

Our lead technicals are certified Water Restoration Technicians and our company is a IICRC Certified Firm.

It depends on the scope of the project. Our evaluation will explain the overall costs and their justifications. Most of the time, you will be responsible for the deductible only, as most property insurance policies include flood damage. However, the cost of the project will vary, which is why our professionals communicate clearly with you.

Higher-than-usual water bills and a musty smell in the bathroom are usual examples of signs of a leak. The faster a leak is identified and discovered, the better. Leaks can easily turn into water damage if left unattended. If you can’t easily identify the cause of the leak but still think there could be a leak, it may be time to call a professional.

In most cases, at no charge, ABS Restoration Services can come out to your home or office and and perform an infrared camera inspection which helps to locate possible water leaks, the source, and damage from water.
Water damage can cause all sorts of problems, such as material deterioration and mold. Water can cause wood to swell, rot, and sweat. It can also damage your walls and sheetrock creating perfect conditions for mold and mildew to develop as these fungi enjoy damp, dark places. Water can also ruin furniture, carpets, and rugs incredibly easily and should be dealt with promptly.

Remember that water damage can grow in severity quickly, especially with our humid summers, which can cause more damage to your home. Therefore, it’s important to deal with water damage right away.
While part of the dry-out process includes extracting water, that is not the only task that needs to be performed. Water damage can be hidden and sometimes very complex to dry out. What may seem to look dry may have water damage underneath, which can cause mold to develop and cause deterioration.

Before doing anything, it’s good to get pictures of the incident for your records before you begin to clean and make a list of damaged items and areas. After doing this, there are a few things you can do, such as mopping up excess water and opening windows.

As willing as you may be to clean it up and call it good, there is no way to know for sure if the water damage is cleaned completely. Professional Restoration companies such as ABS Restoration have the tools, expertise, and knowledge to ensure your home is safe, dry, and free from water damage.

If you don’t completely dry out the materials affected, as early as 24-48 hours after the water leak occurs, microbial growth (mold and mildew) can easily grow, and it will continue to grow until it’s resolved, leading to more damage down the road that can affect occupants health and the indoor air quality.

Disasters never happens at an opportune time, and we know that. Our availability and dedication are one of the reasons that ABS Restoration is proud to lead in water damage restoration by independent companies.

At ABS, we know the importance of promptness. This is why we have a dedicated emergency line open 24/7, 365 days a year, ready to help you at any time. And, yes, we will come day or night, 24 hours a day when disaster happens.